Shipping & Returns

Shipping & Returns

Shipping 

 

1. Shipping Rates:

       - Shipping rates are calculated based on the weight of the purchased items.

       - Prices are subject to change for every 25kg increment.

       - 20Kg or 25Kg bags can not be split.

2. Delivery Time:

We strive to process and dispatch orders quickly, ensuring prompt delivery. Orders are typically delivered within 2 working days of being placed. Your order will be fulfilled using DPD's tracked service. Please note that delivery times may vary depending on your location.

 

3. Shipping Notifications:

  You will receive shipping notifications with tracking details once your order is dispatched.

 

Returns:

 

1. Return Window:

       Returns are accepted within 30 days of the delivery date.

2. Eligibility for Returns:

      Damaged items are not eligible for return.

      Items must be in their original condition with all tags and packaging intact.

3. Return Process:

     To initiate a return, please contact our customer service within the 30-day return window.

4. Return Shipping:

     Buyers are responsible for return postage costs.

5. Refund Process:

   Full money refunds will be issued within 5 days of us receiving and approving the returned items.

6. Refund Eligibility:

 Refunds are subject to the condition of the returned items meeting our return policy criteria.

7.Damaged Items:

 If you receive damaged items, please contact us immediately with supporting evidence (photos) for further assistance.

8. Contact Information:

 For any shipping or return inquiries, please contact our customer service at           info@idealpetssupplies.co.uk. Please review this policy carefully, and feel free to reach out if you have any questions or concerns.